At MVR Explanation, we want our customers to be fully satisfied with their purchases. If you are not completely satisfied, we offer a clear and easy return and refund process to ensure your peace of mind. Please read the details of our Return and Refund Policy below:

1. Return Policy

• We accept returns for services or products that are unused, undamaged, and in their original condition.
• Returns can be made within 7 days from the date of delivery, provided the service or product has not been used or altered.
• If there is a mistake with your order, such as an incorrect item or defective service, we will gladly accept a return and initiate the refund process.

2. Conditions for Return

• To qualify for a return, the item or service must be in original condition, with all packaging, labels, and documentation intact (if applicable).
• For services, returns will be accepted only if the service was not initiated or is defective in nature.
• Any returns due to incorrect orders, defects, or dissatisfaction should be reported to us immediately via email or phone.

3. Refund Policy

• We offer full refunds on eligible returns or cancellations within 24 hours of the request being made.
• Once your return or cancellation is approved, we will process your refund within 24 hours of receiving the return request or cancellation confirmation.
• Refunds will be issued to the original payment method you used when placing the order.
• The time taken for the refund to appear in your account may vary based on your payment method or bank.

4. How to Request a Return or Refund

• To initiate a return or request a refund, please contact our customer support team within 7 days of receiving your order (for products) or within 24 hours of service delivery.
• You can reach us through the following channels:
  • Phone: 90017 98424
  • Email: mvrexplanation@gmail.com
• Please provide your order number, contact information, and a brief description of the reason for return or refund.

5. Non-returnable or Non-refundable Items

• We do not accept returns or provide refunds for services that have already been rendered, or products that have been opened, used, or damaged by the customer.
• Items or services marked as “non-refundable” or “final sale” are not eligible for returns or refunds.

6. Refund Processing Times

• Refunds will be processed within 24 hours from the date your return or cancellation request is confirmed.
• Please note that it may take an additional 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

7. Customer Support

• If you have any questions or concerns regarding your return or refund request, please reach out to our customer support team. We are committed to resolving any issues promptly and ensuring your satisfaction.
• Customer Support Contact:
  • Phone: 90017 98424
  • Email: mvrexplanation@gmail.com

We strive to provide high-quality products and services, and we value your satisfaction. If you experience any issues, please let us know so we can help resolve them quickly.