Cancellation Policy
At MVR Explanation, we are committed to providing excellent services and ensuring that our customers have a hassle-free experience. We understand that sometimes cancellations are necessary, and we aim to make the process as easy as possible for you. Please review the following cancellation and refund policy for a clear understanding of our procedures:
1. Cancellation Timeframe
- You can cancel your order within 24 hours of placing it.
- Cancellations must be made before any services are delivered or processed. Once the service has been provided or is in progress, cancellations may not be accepted.
2. Refund Policy
- If you cancel your order within the 24-hour window, we will issue a full refund to your original payment method.
- The refund will be processed within 24 hours of receiving your cancellation request. However, please note that the time taken for the refund to appear in your account may vary depending on your bank or payment service provider.
3. How to Request a Cancellation
- To cancel your order, please reach out to us within 24 hours by contacting our customer support team.
- You can contact us via the following:
- Phone: 90017 98424
- Email: mvrexplanation@gmail.com
- Please provide your order details, including your name, order number, and reason for cancellation. This will help us process your request swiftly.
4. Non-refundable Orders
- After the 24-hour cancellation window has passed, the order is considered final, and no cancellations or refunds will be accepted.
- In cases where services have already been rendered, refunds will not be possible, even if the cancellation request is made after 24 hours.
5. Partial Cancellations
- If your order includes multiple services or products, partial cancellations may be possible. Please contact our support team to discuss your request. Refunds for partial cancellations will be handled on a case-by-case basis.
6. Refund Processing Times
- Once your cancellation request is approved, we will process the refund immediately within 24 hours. However, the time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
- Please note that the refund might take up to 5-7 business days to be credited back to your account in some cases.
7. Exceptions to the Cancellation Policy
- Certain services or special offers may not be eligible for cancellation or refund. These will be clearly specified at the time of purchase.
- If you believe there has been an error in your order or a technical issue with the transaction, please contact us immediately, and we will investigate the matter.
8. Customer Support
- We value our customers and are always ready to assist with any concerns or queries. Our customer support team is available to guide you through the cancellation process and answer any questions you may have.
- Customer Support Contact:
- Phone: 90017 98424
- Email: mvrexplanation@gmail.com
We appreciate your understanding and look forward to serving you again in the future.